FAQ
What is your shipping policy?
Check it out... orders are shipped free within the continental United States if your order is over $100! All other orders are charged a flat-rate fee of $7. For any orders outside of the continental U.S., shipping costs are determined by weight. For those countries with VAT, we'll figure that into the price for you. Please add your selected items to your shopping cart, and international shipping costs will be determined during the checkout process. Since all of our gear is customized to your location, each order is unique. Please allow 5-7 business days for processing and delivery.
Do you accept returns?
No problem! We'll happily accept unworn, undamaged returns for regular stock designs in the case you decide you don't want the item. You must pay for the shipping back to us. If you have a return, please contact us for a return authorization by emailing us at returns@ourthingapparel.com and we will refund your money within 7-10 business days. We apologize, but we cannot accept returns for any custom embroidery orders, unless we made an error on our part.
What if I need help with an order?
If you're having a hard time adding items correctly to your cart, or if you have any questions about our apparel, sizing, or designs, please don't hesitate to email us at sales@ourthingapparel.com We're here to help!
Do you offer bulk discounts for large orders?
Hell yeah! If you're interested placing a large order, contact us directly so we can give you a personalized discounted quote. Just send us an email with your specific request sales@ourthingapparel.com
Tell me more about custom orders. What can you make custom?
All of our shirt and embroidery designs have a specified location and "OUR THING" as the logo, and can also be ordered with one of our popular major cities/regions. If your don't live in one of those areas and are interested in customizing your order with your city or state, let us know by clicking here on this page. We might be able to accommodate you. Occasionally we will also do custom orders for a particular club or organization, for example a biker club, or a special event. Again, as an example we've made custom orders for National Crime Syndicate, Gangsters in Paradise, the Italian Festival, and family reunions. However, we want to remain true to our brand, so every custom request that isn't a city or state has to be approved by our marketing team. We DO provide bulk discounts for large order quantities! So if you have a custom request and want to talk to us about it, send us a direct email with details to sales@ourthingapparel.com
Are you hiring?
We are always looking for contract graphic artists, as well as independent clothing sales reps! In addition to that, we're expanding our sales and are always on the lookout for shops and merchants who would like to carry our apparel lines. If you would like to talk to us about new business opportunities or are looking to become part of our team, please send us a direct email with your interest to admin@ourthingapparel.com
What are your Terms and Conditions?
TERMS OF USE:
Be sure to read between the lines. When using the ®"OUR THING" Apparel" website, you agree to our Terms of Use. Please check regularly for updates. Items, pricing and availability are subject to change. We reserve the right to correct errors, and update information at any time.
LIABILITY:
®"OUR THING" Apparel" is not liable for any losses caused to you by late delivery. As part of the shipping process, an e-mail will be sent when your goods are dispatched from our warehouse. We will not be responsible for any losses resulting from your use or the inability to use our website. We will not be held accountable for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss, which does not directly result from company error.
COPYRIGHT:
Do not even think about it! All site content & related product artwork is owned by LA MIA FAMIGLIA, INC. and is protected under U.S. and International Trademark Law. All materials appearing on the ®"OUR THING" Apparel website and webserver may not be reproduced or stored in a retrieval system without prior written permission of the owner and in no case for profit.
PRIVACY POLICY:
Your secrets are definitely safe with us. Any personal information we retrieve from you while ordering or communicating with us remains confidential. We will not sell or share your information with any outside organizations unless legally obliged to do so. We receive, collect and store any information you enter on our website or provide us with regard to your online purchase, which includes name, address, phone number, and email address. We also collect data using software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. However, that data does not identify individuals or personal information about our site visitors. In the future, we may collect and store comments, feedback, product reviews, etc., but do not do so at this time. Our financial transactions are 100% secured using PayPal and STRIPE.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We will only send advertising or promotional correspondence to individuals if they have signed up for our newsletter. Otherwise, any and all direct correspondence with those who visit our site will only pertain to questions, issues, comments, or enquiries regarding orders placed via our online store.
If you no longer want us to store your data or communicate with you going forward or if you would like specific information on the information and data we collect, please contact us at admin@ourthingapparel.com or fill out the form below.
Every effort has been made to ensure our privacy policy is in strict compliance with new General Data Protection Regulation that went into effect May 25, 2018.